Updated May 2020
During these difficult times we hope all of our customers and their family and friends are safe. We have been closely following the government’s advice during this unprecedented time to ensure the safety of both our team and our customers. Throughout this period, our business will remain operational with our Customer Service Departments contactable Monday to Friday between 8.30am and 5.30pm. We will, of course, continue to monitor this situation and hope to reopen our office again when the government consider it safe to do so.

We would like to reassure you that COVID-19 will not affect your warranty and your cover will remain.

If you are concerned about making your next payment, please do not worry. We have temporarily implemented the following concession for customers who may be experiencing short-term financial difficulty due to the impact of COVID-19:

    • Monthly payment deferrals of up to 3 months

Please contact us on 020 3510 9447 to discuss whether this option would be suitable for your circumstances.

If you require any further information please contact the customer services team on 020 3510 9447