FAQs - General Queries


Please click here to take up your quote.           
Please click here to contact customer services if your quote has expired.           

You have 14 days from the date you take up your Automotion quote
Click here to view your cancellation rights

Within the 14 day cooling off period, a full refund is paid, less the value of any paid repairs  
After 14 days, no refund of premium is due.

Click here to view your cancellation rights.          

Contact Customer Services.
          

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This cannot be done, the warranty remains with the vehicle and can only be transferred to the new owner (private sale only).
           

This is only available for a policy which is fully paid up, as the instalment plan cannot be transferred to the new owner. 
 
There is no transfer fee, but the policy must be transferred for Automotion to accept claims from the new owner 
           
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AA Roadside Assistance is included within your Gold Warranty coverage.
        

Yes, you may have your vehicle repaired in the EU and then make a repair request upon your return to the UK
          
There is a 60 day limit to the number of days your vehicle maybe outside the UK 
    

Your insurer is QBE UK Limited.

We strive to provide an excellent service to all of our customers but occasionally things can go wrong. We take all complaints seriously and endeavour to resolve all customers’ problems promptly. If you have a question or complaint about this insurance or the conduct of your administrator you should contact that administrator FirstBase Future Marketing Limited (FBFM) in the first instance on 0203 510 9447.

Alternatively, if you wish to contact us directly you should write to us at the following address: Customer Relations, QBE UK Limited, 30, Fenchurch Street, London, EC3M 3BD, quoting the quotation number, policy number or claim reference applicable or contact us on 0207 105 5988.

If, after making a complaint, you feel that the matter has not been resolved to your satisfaction then if you are an eligible complainant you may contact The Financial Ombudsman Service, Exchange Tower, London E14 9SR, Telephone 0300 123 9 123 or 0800 023 4567, Website: http://www.financial-ombudsman.org.uk/consumer/complaints.htm. making a complaint to the Financial Ombudsman Service (FOS) does not affect your rights under this policy.
       

Yes, please use this web site to request a quote, which should be made prior to the expiration date of your existing warranty.        

You can spread the cost by paying monthly interest free instalments or make a one-off payment.

For your convenience and to provide you with uninterrupted cover for your vehicle, we will automatically renew your policy using the payment details you have already provided, unless we or you have advised otherwise.

We will contact you at least 21 days before your policy ends, and before taking up any payment, to confirm your renewal premium and policy terms. If you do not want us to automatically renew your policy you should let us know by contacting us on 020 3510 9447.

It is not possible for us to automatically renew policies in all circumstances. Your renewal notice will advise if your Policy will be automatically renewed or if you need to discuss the renewal with us. If we are unable to offer renewal terms we will write to you at your last known address.
        

The Mechanical or Electrical Breakdown Insurance, MOT Test Insurance policy and Roadside Assistance is only provided on vehicles that have covered less than 100,000 miles and are less than 10 years old from the date of first registration of the vehicle. 
    

Your insurer is QBE UK Limited registered in England number 1761561, home state United Kingdom, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, registration number 202842.

QBE are part of the Financial Services Compensation Scheme https://www.fscs.org.uk/contact-us/. You may be entitled to compensation from the Scheme if we are unable to meet its obligations under your contract.

Entitlement to compensation under the Scheme depends on the type of business and circumstances of the claim. Further information about compensation scheme arrangements is available from the Financial Services Compensation Scheme, 10th Floor, Beaufort House, 15 St Botolph Street, London EC3A 7QU or from their website https://www.fscs.org.uk/contact-us/.

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