FAQs - General queries


Your customers have 14 days from the date they receive their Automotion warranty paperwork.           
If a vehicle has a balance of manufacturers warranty remaining, the 14 day period commences when this expires.           

Whoever registers your warranties can action this via the Automotion online registration system

Whoever registers your warranties can action this via the Automotion online registration system             

This cannot be done, the warranty remains with the vehicle and can only be transferred to the new owner (private sale only).

If a vehicle is part exchanged into a dealer, any existing period of Automotion warranty is null and void.            

There is no transfer fee, but the warranty must be transferred for Automotion to accept claims from the new owner.
Whoever registers your warranties can action this via the Automotion online registration system.            
             

No, breakdown assistance is not included, and towing charges for valid claims are not covered by the warranty.
           

No, not once they have taken delivery of their vehicle.

Breakdown assistance must be taken out with an Automotion warranty, for the same period, e.g. 12 months.

Breakdown assistance cannot be purchased as a standalone product, only with a warranty.           
           

Yes, MOT Test warranty can be purchased as a standalone product, without a warranty.

There must be at least a 90 day period between the purchase date and the date of the next MOT Test .
        

Yes, their vehicle may be repaired in the EU and then they make a repair request upon their return to the UK.
          
There is a 60 day limit to the number of days a vehicle maybe outside the UK .

Warranties may not be sold to anyone residing outside of the UK, e.g. Southern Ireland, France, Spain.           
    

Please have complaints sent in writing to:-
Automotion Administration, Coval Wells, Chelmsford, Essex. CM1 1WZ.       

Yes, please ask them to contact Customer Services to request a quote, which should be made prior to the expiration date of your existing warranty.              

Please click the link below and you will be contacted by the Development Manager for your region. Click here        

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If you would like further information on becoming an Automotion dealer or repairer