FAQs - General queries


You have 14 days from the date you receive your Automotion warranty paperwork.      
    
If a vehicle has a balance of manufacturers warranty remaining, the 14 day period commences when this expires.           

Inform your selling dealer, who will action this via the Automotion online registration system

Inform your selling dealer, who will action this via the Automotion online registration system             

This cannot be done, the warranty remains with the vehicle and can only be transferred to the new owner (private sale only).
          

There is no transfer fee, but the warranty must be transferred for Automotion to accept claims from the new owner 
Complete the form in the back of your Terms and Conditions booket and email it or post it to:- 
Email: enquiries.automotion@uk.qbe.com 
Post: Automotion Administration, Coval Wells, Chelmsford, Essex. CM1 9TS     
             

No, breakdown assistance is not included, and towing charges for valid claims are not covered by the warranty.
           

No, not once they have taken delivery of their vehicle.

Breakdown assistance must be taken out with an Automotion warranty, for the same period, e.g. 12 months.

Breakdown assistance cannot be purchased as a standalone product, only with a warranty.           
           

Yes, MOT Test warranty can be purchased as a standalone product, without a warranty.

There must be at least a 90 day period between the purchase date and the date of the next MOT Test .
        

Yes, your vehicle may be repaired in the EU and then you may make a repair request upon their return to the UK.
          
There is a 60 day limit to the number of days a vehicle maybe outside the UK .      
    

Please have complaints sent in writing to:-
Automotion Administration, Coval Wells, Chelmsford, Essex. CM1 1WZ.       

Yes, please use this web site to request a quote, which should be made prior to the expiration date of your existing warranty.            

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